Return Policy

Return & Refund Policy

We want you to love your purchase from Extemel.
If you're not completely satisfied, we're here to help.

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Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• Your item must be unused and in the same condition you received it.

• It must also be in the original packaging.

• A receipt or proof of purchase is required.

Please note: Sale items or items marked as “final sale” are not eligible for return.

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Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

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Return Shipping

• Customers are responsible for the cost of return shipping.

• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

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Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order with photos and a description of the issue. We’ll work quickly to resolve the problem with a replacement or refund.

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How to Start a Return

To initiate a return, please contact us at:
[erentemel2025@gmail.com]
We’ll provide further instructions and the return address.